Refund policy

Return & Refund Policy

At Colourful Learning, we want you to love your purchase. If something isn’t quite right, we’re here to help.

🔁 Returns (Change of Mind)

We accept returns for change of mind under the following conditions:

  • Return requests must be made within 7 days of delivery
  • Items must be:
    • Unused
    • In original packaging
    • In resalable condition
  • Proof of purchase is required

Please note:

  • Customers are responsible for return shipping costs
  • Original shipping costs are non-refundable
  • A restocking fee may apply

⚠️ Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

You may be entitled to:

  • A replacement
  • A repair
  • A full refund

We will cover return shipping costs for approved claims.

📦 How to Start a Return

To request a return:

  1. Email us at sales@colourfullearning.com.au
  2. Include:
    • Your order number
    • Reason for return
    • Photos (if item is faulty or damaged)
  3. Wait for approval before sending your item back

Returns sent without approval may not be accepted.

💳 Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing times may vary depending on your bank or payment provider
  • Shipping costs are non-refundable unless the item is faulty or incorrect

🔄 Exchanges

We only replace items if they are defective or damaged.

If you would like a different item:

  • Please return your original item
  • Place a new order for the desired product

🚫 Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items
  • Gift cards
  • Items that have been opened, used, or are not in original condition

❌ Order Cancellations

  • Orders can be cancelled for a full refund before dispatch
  • Once an order has been shipped, it must follow the return process above

📞 Contact Us

If you have any questions, please contact us:

⚖️ Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.